If you are dissatisfied with your order and we examine the reason is valid, you can return your items for a exchange only after exmation and management approval. Exchanges for items returned within thirty days of the purchase date. Exchanges for items returned more than thirty days after the purchase date there will be not be honored no exceptions. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Creative Fashions 2203 D Whitcomb Circle Parkville MD 21234